Eligibility and accounts
You must meet Keenout’s configured minimum age (currently 18), provide accurate information, keep your account secure and use only your own Google or verified email account. Google connection and email verification confirm control of a sign-in method; neither is government identity verification. Do not manipulate date of birth, account linking or repeated accounts to evade eligibility, safety or promotion rules.
What Keenout provides
Keenout coordinates social matching, group-quality assessment, payment status, notifications and meetup logistics. We prioritise fewer viable groups over more mediocre groups. We do not guarantee a group, attendance, friendship, romance, compatibility or a particular outcome. Venues and participants are independent third parties.
Fees and launch offer
Joining, matching and confirming normal Keenout activities have no Keenout fee. There is no subscription. Food, drinks, transport, tickets, venue bills and clearly labelled independent or optional paid products are separate.
Promotion eligibility and misuse
Eligibility and proportionate anti-abuse checks are determined server-side. Account deletion does not reset historical promotion or referral use where those records must be retained. Multiple-account, invitation, cancellation or claim misuse may remove promotional eligibility or access. Keenout does not disclose internal security rules or scores.
Conduct and content
Follow the Community Guidelines and law. You remain responsible for messages and other content you submit. You grant Keenout the limited rights needed to store, moderate and display that content for the service.
Google Maps content
Owner-only venue administration may show live Google Maps place details for comparison with Keenout records. Google Maps content remains subject to Google’s applicable terms and policies, must retain its attribution, and must not be copied into Keenout CSV exports or treated as an owner-verified venue claim. Keenout stores owner- or venue-verified operational details separately.
Cancellation, suspension and termination
Refunds and free-entitlement restoration follow the current Cancellation & Refund Policy. Late cancellation and no-show normally leave the promotion consumed. Repeated no-shows, abuse, fraud or operational harm may lead to proportionate temporary restrictions or reviewed suspension.
Risk and liability
Meeting people carries inherent risk. Use judgement and follow safety guidance. To the extent permitted by Australian law, Keenout is not liable for indirect loss or third-party conduct. Nothing excludes rights that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees.
Changes and contact
We may update the service and these terms prospectively. Material changes will be communicated where appropriate. Contact legal@keenout.com.
Coupons and promotion codes
Coupon eligibility, dates, limits, locations, experiences and stacking are controlled server-side. Coupons normally apply only to Keenout fees. Promotional misuse may remove eligibility. Third-party purchases remain payable unless a specific offer explicitly says otherwise.
Keenout Pass credits
Pass credits are activated only after successful payment verification. Availability, market, currency, expiry and purchase limits are shown with an enabled pass. Keenout-caused cancellation restores an eligible consumed credit; early, late and no-show outcomes follow the disclosed cancellation configuration. Stopping new pass sales does not by itself invalidate existing legitimate credits.
Attendance updates and reliability
A confirmed place stays confirmed without another response. If plans change, participants should release their place promptly so Keenout can offer it to someone else. Members can also check in or say they are running late without contacting support. Keenout uses private, proportionate reliability signals such as attendance, early cancellation and verified no-shows. One ordinary mistake does not cause a permanent ban. Repeated recent no-shows may limit promotions, require stronger confirmation or temporarily pause bookings with an end date.
Standby replacements
When a place opens, Keenout may offer it to an eligible waitlisted or opted-in standby participant for a limited time. Safety, capacity, timing, eligibility and payment checks still apply; softer matching signals rank candidates without blocking a regular Keenout replacement. Standby participation itself is free and Keenout does not deliberately overbook groups.
Community Events and independent organisers
Community Events are different from Keenout Experiences: they are created and run by independent organisers and do not use Keenout’s small-group matcher. Keenout provides discovery, listing, saving and the RSVP or external-ticket link features shown. Unless explicitly stated, Keenout has not inspected, produced or endorsed an event. Organisers remain responsible for accurate descriptions, dates, venues, prices, cancellations, conduct, permits, licences and legal compliance.
External tickets
External-ticket purchases take place with the named organiser or ticket provider. Keenout does not receive card details, process the purchase, guarantee admission or control external refunds. Organisers must use truthful pricing and ticket information and must not misrepresent sponsorship or availability.
Free organiser launch
Organiser accounts, normal listings, free RSVPs and external ticket links are A$0 during launch. Keenout Pro, paid promotion and native ticketing are disabled unless genuine configuration, billing and marketplace-payment systems are enabled later.