Questions,
answered clearly.

People who want to make friends, expand a social circle, meet other newcomers, find activity buddies or meet someone naturally without a swipe deck. You can use Google or a verified email and password; both lead to one Keenout profile.

Yes. Normal Keenout participation, including joining and confirming a group, has no Keenout fee. Food, drinks, transport, tickets and independent organiser charges stay separate. A future optional paid activity or product must be clearly labelled before you choose it.

Yes. Log out and Delete account are available under Profile → Account. Logout ends the current session. Deletion is a separate confirmed action and removes or anonymises your profile. Active plans, payments, refunds, organiser responsibilities or safety reviews must be resolved first. Minimum financial, safety, attendance and pseudonymous one-time promotion records may be retained where required; deleting and recreating an account does not reset promotional use.

Limited, explainable anti-abuse checks protect members and the service. Most members see no extra step. Where needed, we use neutral verification; we do not display internal risk scores or treat a shared network as proof of misuse.

There is no Keenout charge. We show a truthful matching state and wait for a better group, even near the deadline.

Yes. You stay together, while confirmation, attendance and reliability are handled per person. Normal Keenout participation remains A$0 for both of you. Repeated or circular invitation misuse may affect account access without blocking legitimate invitations.

Keenout automatically seeks the best compatible waitlist replacement without lowering group quality. Keenout-caused cancellations restore an applicable free entitlement or trigger the configured paid refund or credit. Late cancellations and no-shows normally leave the offer consumed and may add future confirmation checks.

Yes. Connect once from Profile → Calendar. Exact-time interests can appear as Interested, Matching or Waitlisted, and change to Confirmed only when your place is real. Flexible interest without an exact time is not added. Calendar sync supports important Keenout alerts but does not replace them.

Enter a code on an eligible confirmation. Coupons are validated server-side and may have activation, expiry, location, experience and redemption limits. Unless explicitly stated, a coupon changes only the Keenout fee; food, drinks and other third-party costs remain payable.

Yes. New accounts currently need a Gmail address. You can use that verified email with a password, including secure password reset, or continue with Google. Both methods use the same Keenout profile. If both providers independently verify the same email and there is one clear account, Keenout connects them automatically. Any unusual or conflicting case still requires secure connection from Profile → Account → Sign-in methods.

Keenout is for adults and uses your derived age as one of several private signals for comfortable small groups. We generally prefer reasonably similar ages without rigid cut-offs when the pool is small. Your full date of birth and private matching score are not shown to members or Community Event organisers.

Yes. You choose Female or Male once during onboarding. Keenout may use it as a private, soft balance signal for matched groups, without quotas or hard gender exclusions. Keenout never infers gender, and neither members nor Community Event organisers see this answer.

A Keenout Pass is an optional prepaid bundle of confirmation credits, not a subscription. If passes are on sale, you can buy one from Profile → Payments. A credit applies only to Keenout’s confirmation fee; venue, food, drink, ticket and activity costs stay separate. Community Events never consume pass credits.

No. Your confirmed place stays yours. If your plans change, use ‘Can’t make it’ promptly so Keenout can offer the place to someone else.

You can opt into free standby notifications for eligible openings based on time, area and activity. Offers have a short, clearly shown response window. Keenout keeps safety, capacity and eligibility checks firm, then offers the place to the best available fit.

Keenout Experiences are small groups formed and coordinated by Keenout, with matching, confirmations and the applicable first-free or A$5 coordination price. Community Events are independent public events from organisers. They do not use the six-person matcher and free RSVPs never attract the Keenout Experience fee.